Refund Policy

🎈 Refund & Cancellation Policy

At Artofair Balloons, we take great pride in creating custom, handcrafted balloon arrangements designed to make your special moments even more memorable. Due to the personalized and time-sensitive nature of our products, we have specific policies in place regarding cancellations, changes, and refunds.

Please read the information below carefully before placing your order.

📅 CANCELLATION POLICY

We understand that plans can change. Here is how cancellations work:

✅ Orders eligible for cancellation:

cancelled free of charge within 12 hours of placing your order.
between 12 and 24 hours after placing your order, a 50% cancellation fee will apply (to cover preparation time, reserved inventory, and materials).
more than 24 hours after being placed are non-refundable.

❌ Orders not eligible for cancellation:

same-day or next-day delivery are final and cannot be cancelled, as we begin production and preparation immediately.
delivered or dispatched cannot be cancelled.

|⏰ Tip: If you need to make a change or cancel, contact us as soon as possible to increase the chances of accommodating your request.

🔁 REFUND & RETURN POLICY

Since our balloon arrangements are customized, made-to-order, and perishable, we do not accept returns or general refund requests once the product has been delivered.

However, we stand by the quality of our service and products. If you experience an issue with your order, we’ll do our best to make it right.

🎯 Refunds may be considered in the following situations:

Wrong item received (e.g., incorrect colors, message, or arrangement from what was ordered).
Damaged balloons upon delivery, due to transport error or mishandling by our team.
Missing items that were confirmed in your order but not included in the delivery.

🔍 Reporting an issue:

All issues must be reported within 2 hours of delivery.
Please provide clear photos of the product and a description of the issue.
Once your request is reviewed, we may offer:
– A partial refund,
– A replacement, or
– A credit toward a future order (based on the situation and availability).

⚠️ Please note:

We do not issue refunds due to:
– Balloons popping after delivery due to temperature exposure or mishandling.
– Changes of mind after delivery.
– Customer unavailability at the time of scheduled delivery.
– Incorrect delivery address provided by the customer.

📦 DELIVERY POLICY REMINDER

All orders are delivered only within a 20-mile radius of Prosper, TX.

Pickup is not available at this time. It is the customer’s responsibility to provide accurate delivery details and to ensure someone is available to receive the order at the agreed time.

If delivery cannot be completed due to no one being present, an additional fee may be charged for re-delivery or the order may be forfeited without refund.

🤝 OUR COMMITMENT

We are committed to providing high-quality products and outstanding customer service. If something went wrong, please give us the opportunity to fix it. We are a small business and value every client and every celebration we’re part of. 🎉